Goel fintech is committed to prompt, fair, and transparent resolution of investor complaints and grievances in accordance with applicable regulatory guidelines.
Goel fintech is committed to prompt, fair, and transparent resolution of investor complaints and grievances in accordance with applicable regulatory guidelines.
Name: Goel Fintech
Designation:
Email: rammgoel@gmail.com
Phone: +919811591191
Address: Pocket G, G16 and G20, Sarita Vihar, New Delhi - 110076, Delhi
Working hours: 10:00 AM To 06:00 PM
Complaints or grievances may be submitted through any of the following channels: email to the registered email address above; in person at the registered office; or any other officially communicated channel.
| Step | Action | Responsibility | Timeline |
|---|---|---|---|
| 1 | Complaint received and logged | GRO / Office Team | Day 0 |
| 2 | Written acknowledgement sent to investor | GRO | Within 3 working days |
| 3 | Investigation and resolution | GRO + concerned authority | Within 7–15 working days |
| 4 | Response communicated to investor | GRO | Within 7 working days |
| 5 | If unresolved, escalation to senior partner | Designated partner | Within 15 working days |
| 6 | Complaint closure and feedback | GRO | Upon resolution |
| Level | Contact | Mode | Timeline |
|---|---|---|---|
| Level 1 | Goel Fintech / rammgoel@gmail.com / +919811591191 | Email / Phone / In person | Acknowledgement: 3 days; Resolution: 7–15 working days |
| Level 2 | Designated partner | Email / In person | 14 working days |
| Level 3 | Concerned AMC / product provider | As per AMC policy | As per their policy |
If a complaint is not resolved satisfactorily, you may escalate it to the SEBI Complaints Redress System (SCORES) at https://scores.sebi.gov.in/, or through the SEBI-mandated Online Dispute Resolution (ODR) portal, SMART ODR, at https://smartodr.in. You may also contact the respective Asset Management Company as per its own grievance redressal mechanism.
